Built for OsteoStrong centers
Wendy handles scheduling, reschedules, cancellations, FAQs, directions, and callback requests so your coaches stay focused on the members in front of them.
Every missed call creates more work later.
A voicemail has to be checked.
A note has to be made.
Someone has to call back.
Then call again.
Then handle the reschedule, cancellation, question, or booking.
Meanwhile, your coaches are supposed to be focused on the person standing in front of them.
Without Wendy, your team deals with:
Wendy answers calls, helps members, manages appointment requests, sends helpful texts, and captures callback needs without pulling your team off the floor.
Wendy can:
Wendy does not replace your coaches.
She protects them from becoming receptionists.
She doesn’t just save money. She makes it.
Last month Wendy booked 6 sales calls after hours, calls that would have gone straight to voicemail. We closed 3: two paid-in-full and one monthly. Revenue that simply wasn’t on the table before.
6
after-hours sales calls booked
3
closed · 2 PIF, 1 monthly
$6,300
new revenue in 30 days
“That’s revenue we would not have captured. Wendy paid for herself many times over in her first month.”
$6,300 in a single month, more than 15× the Growth plan, earned back while you slept.
If you’re not sure, you’re not alone. Most OsteoStrong centers don’t miss calls because the team doesn’t care. They miss calls because coaches are busy coaching.
Without Wendy
Either way, the phone wins:
Two real OsteoStrong centers, the month before Wendy: ~500 calls between them, 272 missed (Austin 160, Georgetown 112). The rest were answered by coaches who’d rather be with members.
With Wendy
Coaches stay focused on the member in front of them.
Here’s what that looks like:
Last month, Wendy answered all 500: zero missed, and not one coach pulled off the floor to grab the phone.
Same two centers, with Wendy live. The month before, 272 of those calls would have been missed.
Wendy is trained for how OsteoStrong centers actually work.
She understands the difference between:
When a human needs to step in, Wendy captures the message and sends the recording and transcript directly to your team.
This isn’t another dashboard your coaches have to manage. It’s front-desk coverage that protects coach time.
Am I talking to a human?
Margo called asking for Kelly, then asked if Wendy was real. Here’s what Wendy did, and how Margo ended up rescheduled into Friday afternoon anyway.
Real call · unedited
“Are you a live person, Wendy?”
Wendy didn’t pretend. “I’m a virtual assistant for OsteoStrong,” she said, then offered to find a live team member. Margo decided to let Wendy try anyway. Under a minute later, her Wednesday session at Austin was moved to Friday at 1:45. No transfer, no callback, no confusion.
Wendy: It’s an amazing day at OsteoStrong. How can I help you today, Margo?
Margo: Hi, yes. Is this Kelly?
Wendy: Hey, Margo, this is Wendy here at OsteoStrong Austin. What can I do for you today?
Margo: Oh, Wendy, are you a live person, Wendy?
Wendy: I’m a virtual assistant for OsteoStrong, Margo, here to help you with scheduling or any questions you’ve got. What would you like to chat about?
Margo: I need a live person to talk to.
Wendy: Got it, Margo. Let me pull up how we can get you to a live team member… Looks like the team wasn’t able to pick up, but I’m happy to help you with your appointments or I can take a message for the team. Which would you prefer?
Margo: Do I have an appointment today?
Wendy: Sure thing, Margo, let me pull up your appointments real quick… I see your next session is at our Austin Center on Wednesday, May 13th at 2:15 in the afternoon. Does that sound right, or do you need to make a change?
Margo: I need to reschedule.
Wendy: We can definitely reschedule, Margo. What day would you like to move it to?
Margo: Friday.
Wendy: All right, let me see what we’ve got on Friday for you. On Friday the 15th, I can move you to 8 in the morning or 1:45 in the afternoon. Which one works better?
Margo: 1:45 in the afternoon.
Wendy: Got it. I’ll reschedule your Austin session to Friday, May 15th at 1:45 in the afternoon. Does that time sound good to you?
Margo: Yes.
Wendy: Perfect, give me a second while I lock that in for you, Margo… All set, your session is now Friday, May 15th at 1:45 at our Austin Center. You should get a confirmation email shortly. Is there anything else?
Margo: No, thank you. Goodbye.
Wendy: Perfect. Have a great day. Take care, Margo.
Wendy never claims to be human. When a member asks, she says so. When they want a live team member, she escalates. When they’re willing to let her help, she handles it cleanly, and the session gets moved.
Hear four more calls below ↓A 15-minute call so we understand how your front desk runs today: your scheduling system, your Phone Consultation process, and the questions your team gets every day.
We connect your scheduling flow, FAQs, Phone Consultation process, text templates, directions, and escalation rules, so Wendy knows what to answer, what to text, what to schedule, and when to route a caller to your team.
Forward your office line. By dinner, every caller gets immediate help, and your coaches stay with members.
Your two options
Same job: book Phone Consultations, reschedule members, answer the “what is OsteoStrong?” question. One sleeps eight hours a night and clocks out at five. The other one runs your front desk 24/7, knows every member by ring one, and never asks for a raise.
Type in last month’s phone minutes. Wendy’s price updates as you type.
↓ Wendy’s cost updates below
A full-time receptionist
$3,697/mo
$20/hr · 40 hrs/wk · + payroll tax (fixed)
Wendy: your Founding 10 plan
$400/mo
Growth plan · 1,000 min included · $0.50/min overage
+ $499 one-time setup · we build Wendy around your center, you don’t lift a finger
After the Founding 10 closes, pricing moves to the $0.62/min standard. Founding partners lock these plans for the life of the account.
You pay (locked)
$400/mo
$0.40/min included
Future standard
$620/mo
@ $0.62/min
Your founding rate saves
$220/mo · $2,640/yr
Bottom line
Wendy costs a fraction of a receptionist, and she’s there at 7am, 9pm, and Saturday.
The bonus
No benefits. No payroll. No training up new staff every six months.
Receptionist math: $20/hr × 40 hrs/wk × 4.33 wks/mo + payroll burden = $3,697/mo. Wendy Founding 10 plans: Starter $200/mo (500 min, then $0.55/min), Growth $400/mo (1,000 min, then $0.50/min), Pro $800/mo (2,000 min, then $0.45/min). Every plan’s included block works out to $0.40/min. Standard rate after the Founding 10 closes is $0.62/min. Plus a one-time $499 setup: we build Wendy around your center, scripts, calendar, and integrations included; you don’t lift a finger. Wendy auto-handles the three call types that make up roughly 80% of OsteoStrong inbound: book a Phone Consultation, reschedule a session, and "what is OsteoStrong?"
But the real cost of a call is not just the call.
It is the interruption.
The voicemail.
The callback.
The phone tag.
The sticky note.
The rushed member interaction.
Wendy absorbs that operational drag so your team can stay focused on coaching, retention, retail sales, referrals, and member experience.
Real calls. Real members.
Four unedited recordings from OsteoStrong centers running Wendy today: the cancels, the reschedules, and the save attempts.
“I double-booked myself on Friday.”
Julie had a 9:45 conflict. Wendy moved her to 1:00 the same afternoon. Under two minutes, no callback, no missed session, and the coach never left the floor.
Wendy: It’s an amazing day at OsteoStrong. How can I help you today, Julie?
Julie: Hi. I double-booked myself on Friday. I have a 9:45 appointment. Can I book it for after your lunchtime?
Wendy: Sure thing, Julie. Let me see what we have open Friday afternoon for you… I can move you to Friday afternoon at Austin. Would you prefer 1 o’clock or 2:15?
Julie: 1 o’clock, please.
Wendy: Great, I’ll move your session at the Austin Center to Friday at 1 o’clock. Does that sound right to you?
Julie: Sounds perfect. I greatly appreciate your help.
Wendy: My pleasure, Julie. All set. Your session is now Friday at 1 o’clock, and you’ll get a confirmation email shortly. Anything else?
Julie: Nope, that’s it. Thank you.
“I’m sick and need to cancel today’s session.”
Lynn had a rough voice and a 2:15 appointment she couldn’t make. Wendy cancels it, then offers Saturday morning so Lynn doesn’t lose her bone-loading streak. The kind of save that quietly protects retention.
Wendy: It’s an amazing day at OsteoStrong. How can I help you today, Lynn?
Lynn: I have an appointment at 2:15 today and I am sick. I need to cancel.
Wendy: I’m sorry to hear you’re not feeling well, Lynn. One sec, let me pull up your appointments… I see your 2:15 session at the Austin Center today. Just to be sure, do I have your OK to cancel that appointment?
Lynn: Yes.
Wendy: All set, your 2:15 session today is canceled and you’ll get a confirmation email. Anything else I can help you with?
Lynn: Maybe I can come in on Saturday.
Wendy: Happy to check Saturday for you, Lynn. One moment… For this Saturday at Austin, I see openings at 8 o’clock and 9:15 in the morning. Which would you prefer?
Lynn: Is there anything later?
Wendy: Right now those are the latest Saturday morning times. Would you like 9:15, or look at another day?
Lynn: 9:15.
Wendy: Great, I’ll book you for 9:15 at the Austin Center… You’re all set for Saturday at 9:15 in Austin. Confirmation email is on its way.
Lynn: Thanks, you too. Bye.
A member calls to cancel tomorrow’s appointment.
Before Wendy lets it go, she asks if Lynn would rather move it instead. Lynn ends up booking Wednesday at 4:15. That’s a saved visit your coach didn’t know was at risk, and a save attempt every member gets, every time.
Wendy: It’s an amazing day at OsteoStrong. How can I help you today, Lynn?
Lynn: I need to change an appointment.
Wendy: Gotcha, we can take care of that. Would you like to move it to another day instead of canceling?
Lynn: No.
Wendy: Fine, no worries. You’re set for tomorrow, Tuesday May 26th, at 2:30 in the afternoon. Just to confirm, you want to cancel?
Lynn: Yes… [cancel completes] Reschedule.
Wendy: Got it, let’s find a better time. Are you looking for something this week or did you have a specific day in mind?
Lynn: Tuesday morning or Wednesday morning… What is Wednesday availability?
Wendy: Wednesday morning is booked up. We do have some afternoon openings. Want to hear those?
Lynn: Wednesday afternoon.
Wendy: One moment… On Wednesday afternoon I’ve got 1:30 or 4:15 available. Which one?
Lynn: 4:15.
Wendy: Perfect. I’ll book your session at Austin on Wednesday at 4:15… You’re all set. The confirmation email is on its way.
“I want to make sure you got the change.”
Linda already moved her appointment online and just needed to be sure. Wendy pulled up her calendar, confirmed Tuesday at 9:45 in Austin, told her there was nothing left for today, and let her get on with her day. The kind of quick reassurance call that usually pulls a coach off the floor.
Wendy: It’s an amazing day at OsteoStrong. How can I help you today, Linda?
Linda: Hi, I’m calling just to confirm. I had an appointment today around 1:15, but I changed it to next Tuesday. I wanted to make sure it didn’t get deleted, and I’m not coming today.
Wendy: Sure thing. Give me just a second to confirm that for you… You’re all set for Austin on Tuesday, May 26th at 9:45 in the morning. And there’s nothing left for today. So you’re good, we’ve got you moved. Anything else?
Linda: Not at this time. I’ll do the rest when I get there. Thank you very much.
Wendy: You’re all set. Have a great day.
Want to hear her on a live call?
Pick a time that works for you and we’ll call Wendy live on the demo line, configured for an OsteoStrong center. Ask her anything you’d ask a front desk: reschedule a member, book a Phone Consultation, ask “is this safe with osteoporosis?”
Without Wendy
With Wendy
Last month Wendy handled 500 calls and missed none. Roughly 80% were reschedules: the end-of-day callbacks that used to pull coaches off the floor. Now they don’t.
“Wendy handled 500 calls last month, and we missed none. 80% were reschedules, so my coaches aren’t calling members back at the end of the day anymore. They can focus on Member Success Calls and the calls that actually matter.”
500
calls handled last month
0
calls missed
80%
reschedules handled automatically
Coaches
freed for Member Success Calls
Let Wendy handle the front desk work so your coaches can stay focused on the members in front of them.
Founding 10 · rate locked for life
Wendy handles the routine calls, scheduling, texts, and front-desk questions that pull your team away from coaching.
What Wendy does
Founding seats include white-glove setup ($499 one-time, we do all of it) and your rate locked at $0.40/min for the life of your account.
30-day money-back guarantee. If Wendy doesn’t pay for herself in the first month, you don’t pay.